The Natural History Museum, through its Visitor Engagement section aims to provide enjoyable, inspiring and transformative experiences for Museum visitors, our customers, underpinned by excellent standards of service provision. The key front-line Service Delivery teams – Security, Visitor Experience, Sales, Learning Delivery teams and Retail, are the first contact for the majority of visitors either face to face or over the phone/online and are responsible for providing a welcoming, friendly, safe, enjoyable and enriching experience for our visitors . Facilitating public access to the Museum, we interact with and engage visitors through exhibitions, collections and a diverse array of engaging experiences and products on offer. Our knowledgeable and friendly team communicate the Museum’s dual role as a center of excellence in scientific research and as a leading visitor attraction focused on engaging the general public in science.
Overall Purpose of Job: To ensure that visitors to the Natural History Museum are provided with a high quality, visitor focused customer service and to ensure that their visit is safe and enjoyable.
Salary: £19,836 (pro rata) per annum plus benefits
Contract: Part Time Permanent appointment
Based at The National Museum of Scotland, and National Museums Collections Centre, this temporary, full-time post will support the work of the Science & Technology Department. Working with the Senior Curator of Science, the Curator of Biomedical Science and an Assistant Curator of Science, your duties will include responsibility for the collections, their documentation, storage and display, making them accessible to researchers and other visitors. You will work towards delivering our strategic priority projects, our loans, exhibitions, engagement and digitisation programmes.
In particular, you will be closely involved with the collections documentation, storage and rationalisation, contribute to a collecting project, and attending and contributing to relevant conferences as well as the department’s research and engagement output.
Building on the major suite of new science & technology galleries in the National Museum of Scotland you will also develop the collections further, especially with contemporary material, and contribute to an ongoing review of science collections at National Museums Scotland’s Collection Centre.
You must have a degree (or equivalent) in a relevant subject area (e.g. a science; science and technology studies; history, with a demonstrable interest in science) while a post graduate qualification in a Museum or Artefact related subject or equivalent is highly desirable. This is an early to mid-career post and you must have experience of working in a museum or similar environment, be knowledgeable and enthusiastic about science collections and/or subject areas.
You should be able to demonstrate best practice in collections management. It is expected that you will have experience of undertaking research, responding to public enquiries and of preparing and delivering presentations. Equally essential are ICT skills in Microsoft Office, including Word, Excel and Outlook together with knowledge of collections management databases. You must also be able to demonstrate your ability to plan and organise your workload, manage projects and build relationships within and outside of National Museums Scotland.
This is a fixed term post for 10 months.